At Ctrl Alt Cat, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our Software as a Service (SaaS) platform, which provides dashboard management and analytics for server hosting companies ("Service"). This privacy policy ONLY APPLIES TO SHADOW'S DASH ("Service")

1. Data We Collect

When you use Shadow's Dash, we may collect the following types of information:

• Personal Information: Information that identifies you as an individual, such as your name, email address, and payment details.
• Account Data: Information related to your account, including login credentials and usage history.
• Server Data: Data related to the servers you manage using the Service, including server configurations, performance metrics, and logs.
• Technical Data: Information about the devices you use to access the Service, including IP addresses, browser types, and operating systems.

2. How We Use Your Data

We use your data for the following purposes:

• To Provide and Improve the Service: We use your data to operate, maintain, and enhance the functionality of the Service.
• To Communicate with You: We may use your email address to send you service updates, technical notifications, and customer support communications.
• To Process Payments: We use your payment information to process transactions and manage billing.
• To Ensure Security: We use your data to detect and prevent fraud, abuse, and other security risks.

3. Data Hosting and Storage

All data collected through Shadow's Dash is hosted on secure servers located in Germany. We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

4. Accessing Your Data

You have the right to access the data we hold about you at any time. You can request a copy of your data by contacting us via email at [email protected] or through our Discord support channels. We will provide your data as JSON files, compressed in a .tar.gz file.

5. Data Removal

You have the right to request the removal of your data from our systems at any time. To request data removal, please contact us via email at [email protected] or through our Discord support channels. Upon receiving your request, we will promptly remove your data from our systems, except for any data we are required to retain by law.

6. Sharing Your Data

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except in the following circumstances:

• Service Providers: We may share your data with third-party service providers who assist us in operating the Service, processing payments, or performing other business functions. These providers are required to keep your data confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities.

7. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your data for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. If you request the removal of your data, we will delete it in accordance with our data removal procedures, except where we are required by law to retain it for a longer period.

9. Children's Privacy

Shadow's Dash is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

10. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of your data at any time.
• Correction: You can request the correction of inaccurate or incomplete data.
• Deletion: You can request the removal of your data at any time.
• Objection: You can object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us via email at [email protected] or through our Discord support channels.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and indicating the date of the latest revision.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected] or through our Discord support channels.

By using Shadow's Dash, you acknowledge that you have read, understood, and agree to this Privacy Policy.